Shipping policy

Shipping Policy

Last updated: August 4, 2026

Carrier O3 Customs ships all orders via USPS. Shipping method and service level may vary depending on package size, weight, and destination.

Processing & Production Time Since all products are made to order, please allow [5 business days] for production before your order ships. You will receive a shipping confirmation once your order has been dispatched.

Tracking Most orders include a USPS tracking number provided via email at the time of shipment. However, some packages — particularly those shipped via USPS First Class or certain flat-rate options — may not include tracking. O3 Customs is not responsible for packages once they have been handed off to USPS.

Delivery Times Estimated delivery times vary by destination and USPS service level. These are estimates only and are not guaranteed. O3 Customs is not liable for delays caused by USPS, weather, or other circumstances outside our control.

Lost or Missing Packages If your package appears lost, please contact us at [sales@o3custom.scom] and we will do our best to assist. For packages without tracking, we recommend waiting [3 business days] beyond the estimated delivery window before reporting an issue.

Shipping Rates Shipping rates are calculated at checkout based on order weight, dimensions, and destination.

International Shipping At this time, we ship to the contiguous United States only. International customers are responsible for any applicable customs duties or import fees.